MONTY / PLAY
The future of e-commerce in 2024
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What is discussed
AskMonty AI editorial noteSource consulted:
Interviewed by Shopify’s Paolo Picazio, Montemagno discusses e-commerce, physical stores and international expansion. He describes AI and virtual reality as ways to simplify content creation and improve shopping experiences, while emphasizing consistency across channels and customer trust. Entering new markets requires cultural analysis and an assessment of people, budget and time; Shopify is presented as enabling infrastructure for businesses of different sizes.
Key points
- Online and physical stores should share identity and information to provide a coherent experience.
- Made in Italy can help abroad, but each market requires specific analysis.
- Technology should help companies adapt quickly without managing all the infrastructure themselves.
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