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How to respond to an insult: Steve Jobs's lesson
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What is discussed
AskMonty AI editorial noteSource consulted:
Montemagno breaks down Steve Jobs’ public response to a personal attack into its communication steps. From an initial pause to acknowledging some of the questioner’s arguments, Jobs guides the audience towards a customer-centered vision. The laser-printer example, admission of his own mistakes and defense of the team show how to support a difficult decision and ask for confidence in change.
Key points
- Pauses and a controlled tone avoid an immediately defensive response.
- The discussion moves from a software product’s usefulness to the overall customer strategy.
- Jobs presents mistakes as part of necessary decisions and emphasizes the collective contribution.
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