BEFORE YOU PRESS PLAY
What is discussed
AskMonty AI editorial noteSource consulted:
Montemagno presents a technique for pointing out an error without turning the exchange into a personal clash. Instead of staying silent or immediately saying the other person is wrong, he suggests showing a different result and asking whether something is missing. This keeps attention on the problem, gives the other person a way out and allows for one's own misunderstanding. With clients and colleagues, the aim is understanding and collaboration rather than merely proving oneself right.
Key points
- Presenting a different result and asking for clarification can open discussion.
- The technique preserves the possibility that the person correcting has overlooked something.
- The goal is understanding that supports collaboration, beyond formally being right.
