BEFORE YOU PRESS PLAY
What is discussed
AskMonty AI editorial noteSource consulted:
Montemagno uses fast-food ordering kiosks to discuss why more efficient technology can shift work rather than remove it. He introduces the Jevons paradox and applies it by analogy to AI: faster tasks may create additional demand and workload. A programmer example highlights the potential rising value of system design and supervision, while acknowledging that these effects are not universal.
Key points
- Kiosks can redirect staff towards service, queues and order management.
- Efficiency can encourage greater resource consumption or additional activities.
- With AI, system-level thinking and supervision may gain value as some tasks are automated.
