BEFORE YOU PRESS PLAY
What is discussed
AskMonty AI editorial noteSource consulted:
With Dirk from Nexi, a main partner of ilbusiness.com, Montemagno analyses payment as part of the shopping experience. They cover digital adoption, contactless payments, wallets, checkout and smartphone acceptance, distinguishing available tools from usage habits. For merchants, the guest stresses choosing channels suited to customers and resources rather than adding unmanageable complexity. They also consider control of the customer relationship on platforms. Invisible payments, voice shopping, instalments and the digital euro appear as trends assessed at the time, alongside presentations of Nexi services.
Key points
- Having terminals does not automatically mean frequent use of digital payments.
- Trust and payment simplicity can influence purchasing choices.
- Channel choices should start from needs and the capacity to manage them.
- Platforms can affect the relationship between businesses and regular customers.
