When do you return it?

BEFORE YOU PRESS PLAY

What is discussed

AskMonty AI editorial noteSource consulted: 2026-10-08

Commenting in 2022 on a survey attributed to Loop, Montemagno highlights a contrast: many people check return policies before buying but later decide not to return low-value items. His account mentions the effort involved and concern about environmental impact. The focus is the gap between intention and behaviour.

Key points

• The ability to return a purchase matters before the decision.
• After delivery, a low product value and the effort required may discourage a return.