BEFORE YOU PRESS PLAY
What is discussed
AskMonty AI editorial noteSource consulted:
In September 2022, Montemagno welcomes an AppleCare change concerning accidental-damage repairs. He then uses the playful example of deliberately hitting a phone with a hammer to distinguish an accident from intentional damage. His comment concerns the offering at that time, not current contract terms.
Key points
- He appreciates the customer care he associates with the new offering.
- The hammer joke highlights the difference between accidental and deliberate damage.
