BEFORE YOU PRESS PLAY
What is discussed
AskMonty AI editorial noteSource consulted:
Montemagno tells an anecdote about early tests of Google’s page: some users reportedly kept waiting, unaware that loading had finished. He uses it to distinguish actual waiting from perceived waiting: clear feedback or a distraction can change the experience. His airport example is a playful illustration, not an account of a real service.
Key points
- An interface should make it clear when there is nothing left to wait for.
- Information and distractions can make waiting less burdensome even without shortening it.
